-The general terms and conditions of La Cuisine de Lilly Catering apply to all contracts with our customers concerning the supply of food and beverages as well as the rental of tableware/furniture etc.. Regardless of the place of delivery, as well as for the rental of event premises. We deliver and rent exclusively on the basis of our general terms and conditions. Deviating conditions are only effective if they have been expressly agreed with us in writing in individual cases.
-The customer shall inform us of the complete delivery address and any differing invoice address when placing the order.
Subsequent changes of the invoice address will be charged with 20,-€.
-The minimum food order value for each order is 150€ net in the Hamburg city area. Deliveries below the minimum order value are possible by arrangement and in exceptional cases.
-4 days before the event, the customer must inform green levers of the final number of persons. In the event of deviations in the number of participants, green lovers GmbH shall be entitled to redetermine the agreed prices.
-Minor changes in our buffet and food offer may occur due to seasonal or quality reasons.
-Invoices are payable without deduction within 10 days of receipt of the invoice.
-If an order is cancelled by the customer, the following costs shall become due:
48 hours before = 50% of the net invoice amount
24 hours before = 100% of the net invoice amount
For special productions, the costs incurred until then for the purchase of goods and preparation will be invoiced in full in the event of cancellation.
Should a delivery by “La Cuisine de Lilly” not be possible due to own fault (except force majeure, such as snowstorms, storms, earthquakes, flooding), the customer has the right to procure a replacement delivery in the amount of the ordered invoice amount of the confirmed catering of La Cuisine de Lilly.
-Complaints regarding the performance or quality of the delivery or were immediately to be made in person or by telephone must be reported to La Cuisine de Lilly. A later complaint cannot be considered.
Breakage or loss of equipment will be invoiced according to scope and replacement value and must be paid into our business account within 14 days of the invoice date.